We look forward to welcoming you to Palace Bowl Presents 2026. We are committed to creating an inclusive environment for all our customers.
Here you will find details of the accessible facilities available at the event, as well as information about attending as an accessibility customer. A site plan, showing the location of all our facilities, will be made available at a later date.
Before Applying for the Use of Accessible Facilities
You need to have bought your Palace Bowl Presents ticket before you apply. (Please note that there is no separate ‘accessibility’ ticket type).
Please do not buy a ticket for your essential companion. Essential companion tickets are allocated through the application process.
You will also need either to have a Nimbus Access Card or Digital Access Pass from one of the Live Nation events listed on the Nimbus website. If you don’t have one, you can register with Nimbus for a free Digital Access Pass.
Please note that registering for a Nimbus Access Card or Digital Access Pass is not the same as applying for the use of accessible facilities at the festival. You must still complete the application form once you have your Nimbus Access Card or Digital Access Pass.
Applying for the Use of Accessible Facilities
- Have your ticket booking reference and your Nimbus Access Card or Digital Access Pass ready.
- Complete the Palace Bowl Presents Accessible Facilities application form.
- The Palace Bowl Presents Accessibility Team will review your application.
- You’ll receive an email once it’s processed. The email will tell you what facilities you are approved to use. You should get the email within 5 working days.
If you have any questions about the application process, please contact us via the Palace Bowl Presents Accessibility Enquiry Form.
Notes on Completing the Application Form
- Please make sure you enter your personal details on the application form exactly as they appear on your Nimbus Access Card or Digital Access Pass. This includes the spelling of your name(s). If they don’t match exactly, it may delay your application being processed.
- Each accessibility customer wishing to apply for use of the accessible facilities should submit an individual application. Please do not include more than one person per application. This helps us ensure that everyone in your group gets the facilities they require.
Temporary Impairments
Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy. If you have any questions relating to a temporary impairment, please contact the Palace Bowl Presents Customer Service team.
An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without the help and support of another person.
Please do not buy a ticket for your essential companion. These are allocated through the application process.
Your essential companion must be aged 18 or over. They must be willing and able to fulfil all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.
If the customer approved for an essential companion is a child of 12 years or under, they must also be accompanied by an adult that has purchased a ticket. The child cannot attend the festival with the essential companion alone.
If you need different people to assume the role of your essential companion throughout the festival, please indicate this on your application in the Additional Information section.
Accessible Viewing Areas
There are different types of accessible viewing areas available within the arena.
Raised Viewing Platform
A raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved as part of your application.
Only the approved customer and their essential companion (or friend) will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible.
The raised viewing platform has ramped access, wheelchair-accessible toilets, charging points, drinking water, and a dedicated platform manager.
Limited seating is also available at the platform. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please get in touch with us via the Palace Bowl Presents Accessibility Enquiry Form.
The raised viewing platform may get busy. Please note that it is operated on a first come first served basis.
The raised viewing platform is not covered so please dress appropriately for all weather conditions.
Ground Viewing Area
A dedicated ground viewing area is available for those who need a less crowded area and the option of sitting for short periods of time. Access to the ground viewing area will be approved as part of your application.
The ground viewing area is situated in front of the raised viewing platforms and is separated from the main crowds by a barrier. It is primarily a standing area, although limited seating is available and is operated on a first come first served basis. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please get in touch with us via the Palace Bowl Presents Accessibility Enquiry Form.
Only the approved customer and their essential companion (or friend) will have access to the ground viewing area. This allows us to accommodate as many customers, who require use of this facility, as possible.
Accessible Toilets
Wheelchair accessible and standard toilets for accessibility customers are located in the arena. They are available to all accessibility customers and their essential companions.
Changing Places
There is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
Accessible Entrance
There is a dedicated entrance lane for accessibility customers to access the event.
Accessibility Information Hub
There is an information hub for accessibility customers, staffed by our dedicated team.
Sensory Calm Space
There is a Sensory Calm Tent located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.
Bars and Merchandise Stalls
Dedicated accessible lanes and accessible serving areas are available at each main bar and merchandise stall.
You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.
If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.
Refrigerated medication storage is available in the arena.
Medical Marijuana
Medical marijuana prescribed for daily use may be brought into the event.
Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.
Food
All customers are permitted to bring a small amount of food for personal consumption into the arena.
Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena. (This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)
Drink
All customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.
Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena. (This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)
For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.
Accessibility customers are entitled to bring a bigger bag into the arena (one bag only per accessibility customer).
We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.
BSL Interpreting Services
A British Sign Language performance interpreting service will be provided on request, providing reasonable notice is given in advance of the festival.
Please make sure you request this service on the Palace Bowl Presents Accessible Facilities Application form.
Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.
Hearing Loops
Hearing loops will be installed at the accessible entrance and information hub.
Assistance dogs will be approved on a case-by-case basis by the accessibility team. If you want to bring an assistance dog, please request this in your application in the Additional Information section. Your request will be reviewed by the accessibility team, and we will let you know if it is approved.
A spending area will be available for assistance dogs.
Accessible Parking
There is limited accessible parking available at the Palace Bowl Presents events for Blue Badge Holders. Please request this in your application in the Additional Information section. The Accessibility Team will then be back in touch to confirm whether we can offer you an accessible parking space.
- Accessible parking is free but must be requested when you apply for accessible facilities.
- Once you have submitted your application, a member of the accessibility team will contact you to request evidence of your Blue Badge.
- Blue badge holders do not automatically qualify for accessible parking. This must be requested when you apply for accessible facilities.
- Accessible parking is limited to 1 parking pass per accessibility customer.
- By way of clarification, friends and family arriving in separate vehicles will not be able to park in the accessible car park.
- Accessible parking spaces are limited and offered on a first come/first served basis.
Pick Up and Drop Off
A Pick Up and Drop Off area is available to all customers. Please note there is no dedicated Accessible Pick Up and Drop Off area.
Internal Transport
Please note there is no internal transport or shuttle service available at the Palace Bowl Presents events.
Accessibility Guide
Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.
Ground Conditions / Weather
Palace Bowl Presents takes place at Crystal Palace Park.
The site has the benefit of existing hard standing routes in certain areas.
However, please be aware that the festival primarily takes place on grass fields, and the park has some sloping areas that are steep in sections.
It is also important to be aware that, during wet weather, the site is likely to become muddy and become more difficult to navigate.
Effect Lighting and Pyrotechnics
Smoke machines, strobe lighting – pyrotechnics, lasers, smoke machines, strobe lighting/special, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Welfare
Welfare facilities are available throughout the event.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.
Security and Stewards
In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the event. They will assist in moving everybody to a place of safety.
They are also briefed to offer information, help and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.
If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact us via the Palace Bowl Presents Accessibility Enquiry Form.